First batch launching soon · One email for first access to the Ritual box

Policies

Refund policy

Thirty days to decide, on opened product. Skin takes time to settle into a routine and we would rather you use it properly than rush a judgement.

Last updated · September 18, 2026

  1. 01

    Thirty-day returns

    You may return any product within thirty days of delivery for a full refund of the product price, even if it has been opened and used. We ask only that at least half of the product remains and that it is returned in its original container.

  2. 02

    How to start a return

    • Email hello@regencollective.net with your order number and the product you are returning. You do not need to give a reason, though it helps us.
    • We will reply within 24 business hours with a prepaid return label for US addresses.
    • Pack the product in any box, attach the label, and drop it with the carrier within fourteen days.
  3. 03

    Refunds

    Once the return arrives at our studio we inspect it and issue the refund within three business days. Refunds go to the original payment method and typically appear within five to ten business days, depending on your bank. Original shipping charges are not refunded unless the return is due to our error.

  4. 04

    The Full Ritual box

    The Full Ritual is priced as a set. You may return the whole set for a full refund, or a single product from it for a refund of that product's individual price, less the set discount applied to it. Keep the keepsake box; it is yours.

  5. 05

    Exchanges

    We do not process exchanges directly. Return the product for a refund and place a new order for what you would like instead. If the new product is on backorder, tell us and we will hold your refund credit until it ships.

  6. 06

    Damaged, defective, or incorrect items

    If a product arrives damaged, leaking, or is not what you ordered, email us within seven days of delivery with a photograph. We will send a replacement at no cost, and you do not need to return the original unless we ask.

  7. 07

    Reactions

    Vesper contains retinaldehyde and some skin needs time to adjust. If you experience irritation, stop use, and if it persists, consult a doctor. A reaction is covered by the thirty-day return in full; we would also like to hear about it so we can learn from it.

  8. 08

    Not returnable

    • Gift cards.
    • Products purchased from a retailer other than this site. Please return those to the retailer.
  9. 09

    Questions

    Write to hello@regencollective.net.